Terms of Service

Last Updated: October 18, 2025 | Version: 3.0

---

1. Acceptance of Terms

By creating an account, making a purchase, or accessing any part of HawkCraft Studios, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy.

2. Age Requirements

You must be at least 13 years of age to use our services. If you are under 18, you must have permission from a parent or legal guardian to create an account and make purchases. Unauthorized purchases made by minors may be subject to cancellation and refund at the discretion of the parent or guardian.

3. Account Registration

To make purchases, you must create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your email address is current and valid for receiving important notifications
• Maintaining the security of your two-factor authentication (2FA) device if enabled

3.1 Account Types & Access Levels

3.2 Social Login Integration

3.3 Two-Factor Authentication (2FA)

3.4 Store Points & Rewards

3.5 Download Access Management

For digital products, we reserve the right to revoke download access in cases of:

• Refunded or charged-back orders
• Terms of Service violations
• Abuse of download privileges
• Account suspension or termination

We track all download attempts including IP addresses and timestamps for security purposes.

4. Products & Services

4.1 Product Types

HawkCraft Studios offers both physical products and digital products (including but not limited to software, templates, files, and digital downloads).

4.2 Product Descriptions

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, pricing, or other content is error-free, complete, or current.

4.3 Pricing

All prices are listed in USD or CAD as specified. We reserve the right to change prices at any time without notice. Price changes will not affect orders that have already been placed and paid for.

4.4 Availability

Product availability is subject to change. We reserve the right to limit quantities or discontinue products at any time without prior notice.

5. Payment & Checkout

5.1 Payment Methods

We accept payment through Stripe, which supports major credit cards, debit cards, and other payment methods. All payment processing is handled securely through Stripe's platform.

5.2 Payment Authorization

By providing payment information, you authorize us to charge the total amount of your purchase. You represent and warrant that you have the legal right to use any payment method you provide.

5.3 Order Confirmation

You will receive an email confirmation when your order is successfully placed. This confirmation does not signify our acceptance of your order—it is merely confirmation that we received your order.

6. Refunds & Returns

6.1 Physical Products

Physical products may be returned within 30 business days of delivery for a full refund, provided they are:

• In their original condition and packaging
• Unused and undamaged
• Accompanied by proof of purchase

Return shipping costs are the responsibility of the customer unless the product is defective or we shipped the wrong item.

6.2 Digital Products

Due to the nature of digital products, refunds are generally not provided once the product has been downloaded or accessed. However, we will consider refund requests under specific circumstances, including but not limited to:

• Unauthorized purchases made by minors using a parent's or guardian's payment method (verified by the parent/guardian contacting us from the associated email or payment account)
• Technical issues that prevent access to the digital product, which we are unable to resolve
• Product is materially different from what was described
• Duplicate purchases made in error

Refund requests must be submitted to hawkcraftstudios@gmail.com within 7 days of purchase.

6.3 Refund Processing

Approved refunds will be processed within 7-10 business days and credited to the original payment method used for the purchase.

7. Digital Product License

When you purchase a digital product from HawkCraft Studios, you are granted a non-exclusive, non-transferable license to use the product for personal or commercial use, unless otherwise specified in the product description. You may not:

• Redistribute, resell, or share the digital product with others
• Claim authorship or ownership of the digital product
• Use the product in a way that violates any applicable laws or regulations
• Reverse engineer, decompile, or modify the product (unless explicitly permitted)

8. Shipping & Delivery

8.1 Physical Products

Shipping times and costs vary based on your location and the shipping method selected at checkout. We are not responsible for delays caused by shipping carriers or customs.

8.2 Digital Products

Digital products are delivered instantly via email and through your account dashboard upon successful payment. You will receive a download link and can access your purchased digital products at any time by logging into your account.

8.3 Delivery Issues

If you do not receive your digital product within 24 hours of purchase, or if you experience issues accessing your purchase, please contact us at hawkcraftstudios@gmail.com.

9. Reviews & User-Generated Content

9.1 Leaving Reviews

9.2 Review Guidelines

All reviews must comply with the following guidelines:

• Be honest and authentic: Reviews should reflect your genuine experience
• Be respectful: No harassment, hate speech, or personal attacks
• Be relevant: Reviews should pertain to the product or store experience
• No spam: Do not post repetitive, promotional, or irrelevant content
• No inappropriate content: No profanity, explicit material, or offensive language
• No fraudulent reviews: Do not review products you haven't purchased or used

9.3 Review Moderation

9.4 Review Ownership & Rights

You retain ownership of the content you submit in reviews. However, by posting a review, you:

• Grant us the right to display your review publicly on our website
• Acknowledge that your review may be visible to other users and the public
• Agree that we may use your review in marketing materials and social media
• Understand that reviews cannot be edited after submission (contact support for removal requests)

10. Privacy & Data Collection

We collect and process personal information as described in our Privacy Policy. By using our services, you consent to the collection and use of your information, including:

• Account Information: Email, password (encrypted), username, and linked social account data (Discord/Roblox usernames, avatars, display names)
• Order Information: Billing and shipping addresses, purchase history, points balance
• Technical Data: IP addresses, cookies, and session data to maintain secure connections and provide personalized experiences
• Communication Data: Email correspondence, support tickets, and review submissions
• User-Generated Content: Product reviews, ratings, and feedback you submit

We use this information to:

• Process your orders and deliver products
• Communicate with you about your purchases and account
• Improve our services and user experience
• Prevent fraud and maintain security
• Comply with legal obligations
• Moderate user-generated content (reviews, usernames)

We do not sell or share your personal information with third parties, except as necessary to process payments (Stripe), deliver products (shipping carriers), or comply with legal requirements.

11. Cookies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences and shopping cart
• Analyze site traffic and usage patterns
• Provide a secure and personalized experience

By using our website, you consent to our use of cookies. You can disable cookies in your browser settings, but this may affect your ability to use certain features of the site.

12. Intellectual Property

All content on the HawkCraft Studios website, including but not limited to text, graphics, logos, images, software, and product designs, is the property of HawkCraft Studios or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

13. Warranties & Disclaimers

13.1 Product Warranties

Physical products are covered by a 7-day warranty from the date of delivery against manufacturing defects. We will repair or replace defective products at our discretion.

Digital products are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

13.2 Service Disclaimer

We do not guarantee that our website will be available at all times, uninterrupted, secure, or error-free. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.

14. Limitation of Liability

To the maximum extent permitted by law, HawkCraft Studios and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services or products.

Our total liability for any claims arising from your use of our services or purchase of products is limited to the amount you paid for the product or service in question.

15. Prohibited Conduct

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of HawkCraft Studios or others
• Attempt to gain unauthorized access to our systems or networks
• Transmit viruses, malware, or other harmful code
• Harass, abuse, or harm other users or our staff
• Create multiple accounts to abuse promotions or evade bans
• Engage in fraudulent activity or chargebacks without valid reason
• Submit fake, misleading, or spam reviews
• Use inappropriate usernames or profile information
• Abuse the points system or exploit system vulnerabilities

We reserve the right to terminate or suspend your account and refuse service to anyone who violates these Terms.

16. Content Moderation & Account Actions

17. Dispute Resolution

If you have a complaint or dispute, please contact us at hawkcraftstudios@gmail.com first so we can attempt to resolve the issue informally.

Any disputes that cannot be resolved informally shall be governed by the laws of Canada, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Canada.

18. Changes to Terms

We reserve the right to modify these Terms of Service at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Increment the version number
• Notify you via a pop-up notification when you visit the site
• Require you to accept the updated Terms before continuing to use our services

Your continued use of our services after changes are made constitutes your acceptance of the new Terms.

19. Termination

We reserve the right to terminate or suspend your account and access to our services at any time, without notice, for conduct that we believe:

• Violates these Terms of Service
• Is harmful to other users, us, or third parties
• Violates applicable laws or regulations

Upon termination, your right to use our services will immediately cease. You will remain liable for all charges incurred prior to termination.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

21. Entire Agreement

These Terms of Service, along with our Privacy Policy, constitute the entire agreement between you and HawkCraft Studios regarding your use of our services and supersede all prior agreements and understandings.

22. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

---

By using HawkCraft Studios, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.